Help center
Account
Platform
How do I log in or register?
Use Email, Google, Facebook, TikTok, LINE, or Microsoft to log in; your first login registers you automatically.
How do I select a language?
Choose a language next to the upper-right login button; Yoveya will remember your choice.
How do I quickly favorite or share a game?
Favorite or share games you like, then find your favorites quickly in Account Center.
How do I change my account password?
Go to Account Center to change your account password.
How do I link multiple social media accounts?
Go to Account Center to link multiple social media accounts.
How do I contact customer service?
Contact customer service from Account Center, the lower-right corner of the home page, or a game page.
Payments
Transaction issues
How long does a top-up take to arrive?
Self-service and UID top-ups usually arrive in about 5–15 minutes; login top-ups are completed within 60 minutes after we contact you.
What if I entered the wrong information and the top-up did not arrive?
Check your account, region/server, and top-up tier before paying; successful top-ups cannot be refunded.
What should I do if my top-up has not arrived?
If a top-up is delayed, exit the game and log in again to check; contact online customer service if it still has not arrived.
Why have I not received my refund even though the order details show it?
Refunds are handled by the relevant card or wallet provider and usually arrive in about 3–7 days; we cannot speed them up.
Are there additional fees when paying for an order?
Payment methods may charge fees; these are charged by the payment provider, not Yoveya.
How can I check whether a product supports my region, server, and game version?
Before buying, read the product details and verify your game version, region, and server to avoid an unusable purchase.